SHIPPING POLICY

We aim to provide fast and reliable delivery for all orders placed through premiumhaircare.eu.

Order Processing

Orders are processed on business days after payment has been confirmed.

Orders are usually prepared and handed over to the delivery service within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotional campaigns, or public holidays, processing times may be slightly longer.

Delivery within Latvia

Delivery within Latvia is available through the delivery methods displayed at checkout, including:

• Parcel lockers and pickup points
• Courier delivery to the specified address
• Other available delivery services

Available delivery methods, prices, and estimated delivery times are displayed at checkout and may vary depending on the delivery address, selected delivery method, and order details.

Estimated delivery time after the order has been handed over to the carrier is 1–3 business days.

Delivery to Lithuania and Estonia

Delivery to Lithuania and Estonia is available via parcel lockers, pickup points, or courier services, depending on the options available for the selected destination.

Estimated delivery time is 2–5 business days after the order has been handed over to the carrier.

Delivery to Other European Union Countries

We deliver to countries within the European Union.

Available delivery methods and shipping costs are calculated and displayed at checkout.

Estimated international delivery time is 3–10 business days after the order has been handed over to the carrier.

Actual delivery times may vary depending on the destination country, selected delivery service, public holidays, and circumstances beyond the seller’s control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Shipping costs may depend on the destination country and address, parcel weight and dimensions, selected delivery method, and the carrier’s applicable rates.

Receiving Your Order

The customer is responsible for providing the correct name, telephone number, email address, and delivery address.

When delivery to a parcel locker or pickup point is selected, the customer is responsible for collecting the parcel within the time period specified by the delivery service.

If an order is returned to the seller due to incorrect information provided by the customer, failure to collect the parcel within the specified period, or refusal to accept delivery, additional shipping charges may apply for resending the order.

Order Tracking

If tracking is available for the selected delivery service, tracking information will be provided after the order has been dispatched.

Once the order has been handed over to the carrier, delivery times are subject to the carrier’s operations.

Damaged Parcels

We recommend checking the condition of the parcel upon delivery.

If the parcel is visibly damaged, please document the damage with photographs whenever possible and contact us as soon as possible.

If you discover damaged products after opening the parcel, please keep the original packaging and send us photographs of both the packaging and the damaged products so that we can review the situation.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us. We will check the shipment status and, if necessary, contact the delivery service.

Delays caused by carriers, weather conditions, public holidays, or other circumstances beyond the seller’s reasonable control may affect the estimated delivery time.

Contact Information

Seller: SIA Lat Invest Baltic
Online Store: premiumhaircare.eu
Country: Latvia

For any questions regarding the delivery of your order, please contact us using the contact information provided on premiumhaircare.eu.

Last updated: 14 September 2026